Helios v2.4 is live Support automation

Resolve more, escalate less.

An assistant your support team actually opens: every draft shows its sources, its confidence, and the moment it should hand over.

Trusted by Meridian Oktav Norrsken Halcyon

The product

Watch it work.

helios.app/console

Every answer cites the source it came from
Confidence is shown, never implied
Low-confidence cases route to a person

How it works

Four steps, start to finish.

Step one

Connect your sources

Point it at the documents, tickets and records your team already answers from. Nothing is copied anywhere new.

Step two

Shape the answers

Set the voice, the escalation rules and the cases it should never attempt on its own.

Step three

Watch it work

Every answer arrives with its sources and a confidence reading, so your team can see why it said what it said.

Step four

Hand over the rest

Low-confidence cases route to a person with the full context attached, not a blank ticket.

What you get

Built for the people answering.

01 Assistants

Support and service copilots

Assistants your customers and teams actually trust — answering in your voice, citing their sources, and escalating the moment they should.

Live in — 6 weeks

02 Automation

Agents that clear the busywork

We wire models into your tools and let them do the repetitive work — triage, data entry, follow-ups — with a human on every handoff.

Built on your stack

03 Interfaces

AI-native product design

Products people trust with real work: legible confidence, graceful failure, and no chat box by default.

Design and engineering

04 Strategy

AI audit and roadmap

Two weeks from "we should use AI" to a costed, sequenced plan — which workflow, which model, what it costs to run.

2 weeks — fixed fee

40 ⁺

Assistants in production

38 ^%

Median first-reply cut

6 ^wk

Audit to live pilot

100 ^%

Of the work owned by you

Client stories

What they say after.

They shipped a working assistant in six weeks, then spent the seventh teaching our team to run it without them.

Elena Marsh Head of Service, Meridian Health −38% first reply

The audit paid for itself twice over. Half of what we planned to build turned out not to need a model at all.

Tobias Krall Chief Operating Officer, Oktav 2 weeks to plan

What we got was a product our support team actually opens, not a demo that impressed the board once.

Sofia Lindqvist Director of Product, Norrsken 91% adoption

The difference

Built, not bolted on.

The usual way

A chat box bolted to the corner of the page
Answers with no source and no confidence
A demo that never reaches production

The Vortia way

An interface built around the actual workflow
Every answer cites its source
Live with real traffic inside six weeks