Author

Mara Okafor

Founding partner — Engineering. Builds on every model API so you don’t have to. One conviction: wrap the model in a product people actually trust.

When to let the agent press the button

Automation earns its trust at the handoff. How we design the line where the agent stops and a human steps in.

Notes from a support rollout

Forty-one things that broke between the demo and the contact centre. Thirty-nine were not the model.

Version your prompts like code

Treat prompt changes like schema migrations: versioned, diffed, gated in CI.